Resume of Evans Winner (detail)

Phone: (720) 666-8803 | Address: 16359 West Tenth Avenue, Unit R4 Golden Colorado, 80401-3705 |

evans.winner@gmail.com | vCard | Portfolio | Linkedin | Github |

Profile

I bring 25 years of diverse IT support and enterprise system (IBM i / midrange / mainframe-style) administration experience, with a strong focus in the non-profit and mission-driven sectors. I take an analytical and experimental approach to improving systems and processes—striving to make them more productive, effective, resilient, efficient, and pleasant for users and stakeholders alike.

Experience

Recent Employment History

Goodwill of Colorado (previously Goodwill Industries of Denver) | Westminster, Colorado

2024.07 — Pres.: Lead Service Desk Technician

• Lead for the Northern Colorado IT service desk
• Data cleaning and reconciliation in IT inventory database and Active Directory accounts.
• Project (member): Employee journey cross-functional project streamlining HR/IT process interaction mainly for on/offboarding.

2020.01 — 2024.07: IT Specialist

• Tier 2 desktop support with Fresh Service ITSM
• Project (member): New POS rollout: Imaging, configuration.

2019.03 — 2020.01: IT Analyst

• Windows 7/10 and NCR Counterpoint user support for our retail stores during a merger of the two Colorado Goodwill organizations (North and South, generally)
• Reporting with Counterpoint and SQL (≈16% of tickets)
• Imaging PCs, troubleshooting, phone, in-person and Zendesk ticket-based support in an Office365, OneDrive, Active Directory environment.
• Projects (member): store manager PC refresh; store book scanning laptop initiative; IT inventory cleanup.
• Documented Veeam backup schedules and targets including a map using Graphviz
• FOG (Linux PXE boot server) admin

2018.09 — 2019.03: Lead Computer Refurbishment Technician

Lead for staff of five comprising the whole of the electronics lab (refurbishment) at an R2 certified computer refurbishment and recycling operation run by Goodwill.

• Redesigned eBay listing process and associated templates. Approximately doubled listing speed.
• Designed QA process to randomly re-test 2—4% of retail items, created check sheet for defects found by eBay lister.
• Established a Trello-based “kanban” type system for tracking special order items
• Modified refurbishment priorities based on sales analyses. Redesigned contract DirectTV HDD processing procedure. Approximately doubled processing speed.
• Established batch process for HDD testing which improved speed of process many-fold.
• Redesigned Recycle Order processing procedure and caught up a two-month backlog.
• Moved from a personal workstation system to a hybrid personal/specialized station system to allow batch processing of material and to reduce setup time costs.
• Outfitted every tech with personal printer, Gigabit switch, KVM switch, USB hub and UPS to allow greater efficiency and flexibility.
• Ran meetings; scheduled time off; various administrative duties; direct customer service; invoice creation; acted as technical lead for system testing and preparation; wrote/updated SOP and technical documents.

2018.3 — 2018.09: Computer Refurbishment Technician

• Refurbishing computers for resale online by Goodwill

• Diagnostics, testing components and interfaces, testing and wiping hard drives.

• Replacing faulty parts, cleaning and preparing items for resale. Refurbished laptops (Eg. Macbook, Dell latitude (and other Dell) HP, Lenovo, Asus, etc.), all-in-ones (iMac), Cisco switches, desktops (Eg. Dell Optiplex, other Dell, HP, Lenovo), Dell servers (PowerEdge), monitors, keyboards and other misc. electronic items.

• Caught up a two-month backlog of eBay listing in first six weeks of employment

Pomeroy | Boulder, Colorado

2016.08 — 2018.03: Computer Tape Operator / Hands & Eyes Support

After my wife graduated from graduate school we were able to move back home to Colorado and I took about 18 months off to be with my one-year-old son. When I returned to work, IBM Midrange systems jobs being scarcer, I decided I needed to re-invent myself and find my way into more conventional IT work. I started this at the Boulder IBM campus’ eight acres worth of raised-floor data center doing tier 1 H&E work.

• Server reboots, inventories, escorts, cable checks, diagnostics, etc.
• Invented what I think is a new method of keeping tally data with paper and pen

Sandia Laboratory Federal Credit Union | Albuquerque, New Mexico

2014.02 — 2015.02: IS System Administrator II

Continuing previous role.

• Project (lead): Major production system upgrade 2014–Feb 2015. Simultaneous hardware and OS upgrade (to 7.1 on Power 6) on approximately $500k production IBM i system including research, testing (system, applications, job and process flow) and coordination between Dev, Ops and QA.

2008.08 — 2014.02: IS System Administrator

IBM i (aka. AS400 / iSeries) on Power Systems admin (3 physical systems).

• Responsible for job scheduling (~300 scheduled jobs); migrated old OS scheduled jobs to AJS and automated weekend batch processing.
• Developed a template for, wrote and maintained all documentation for scheduled jobs on internal DokuWiki wiki (300+ pages).
• Wrote simulator in Common Lisp for testing schedules.
• Config/monitoring Apache, BRMS backups, user profiles, etc. App admin for Zend Server, McAfee Antivirus for IBM i. Software package builds and installs.
• Implemented Access database for tracking tape library (~400 tapes).
• System data gathering and edits to live database (Query/400 and SQL)
• System resource monitoring and reporting; documentation and responsible for operations checklist maintenance; wrote simple build tool in Windows batch for checklist maintenance.

Sur La Table | Seattle, Washington

2006.02 — 2007.07: Computer Operator I → Computer Operator II

iSeries / Windows system operations.

• Report generation & distribution
• Submitting/monitoring/manipulating processes, monitoring network & print queues
• Limited-scope system administration services (saves, IPLs, user account setup, etc) on the AS400
• Writing & maintaining procedural documentation.
• Company-wide tier 1 support for Tradewind POS software, Palm-based handheld scanners, touch-screen kiosks, general Windows XP & Mac OS/X desktop & laptops, Island Pacific / CommercialWare software in System i, green screen / GUI clients, network password issues (using Active Directory client), Outlook, Excel, network & VPN connectivity, Monarch & other ticket printers, telephone & VoIP systems. Used TrackIt call tracking software.

Automatic Data Processing | Redmond, Washingto → Bothell, Washington

2000.07 — 2005.11: Computer Operator

AS/400 / iServer midrange system operations for payroll processing.

• Nightly batch jobs for financial transactions, tape cartridge & reel data backups and many miscellaneous processes.
• Oce 2040 / 750 printer maintenance
• Managed tape library & printer output
• 2001 perfect attendance award.

ParTech | Boulder, Colorado

1999.06 — 2000.06: Associate Support Engineer

Customer service-intensive grave shift phone support for Thinnet-based POS systems.

• Fixing operational errors; diagnosing hardware issues with touch-screens, printers, LAN, drives, etc; setup of network routing & other configuration issues & software upgrades on ParTech’s POS software.
• Used Clarify support database client

University of Colorado, College of Music | Boulder, Colorado

1999.01 — 1999.06: Computer Lab Monitor

Monitored university computer music lab. [Temp employee, not work-study]

• Support for ‘pine’ email client in UNIX & other Internet clients on Macintosh
• Fixing problems with cabling (mostly MIDI-related) & support for MOTU Digital Performer.

Volunteer

2012.10 – 2014.02: Albuquerque Civic Chorus

Fully redesigned, expanded and maintained the chorus web presence with regular updates per chorus leadership requests. (Note their page no longer uses my code.)

Education